Most orders are dispatched within 3–5 business days of purchase. Domestic orders within Thailand are delivered in 1–3 working days via Thailand Post. International orders are delivered in 3–5 working days via Fast Ship Agency.
Pre-order items may take up to 2–3 weeks to be dispatched. Any pre-order timelines will be clearly noted on the product page.
Once your order has shipped, you will receive a tracking number via email.
Please note that international orders may be subject to customs duties or import taxes upon arrival in your country. These fees are the responsibility of the customer and are not included in the order total.
Customers are responsible for providing the correct shipping address. We are not responsible for orders delivered to an incorrectly provided address, or for lost or stolen packages once an order has been marked as delivered by the carrier.
Exchanges
We do not offer refunds. We accept size exchanges only, subject to the following conditions:
Full-priced items only — sale items or items purchased with a discount are not eligible
Exchange requests must be made within 14 days of delivery
Items must be unworn, unused, and returned with original tags attached
Exchanges are limited to one per order
Exchanges are subject to product availability at the time your return is received
Shipping costs
Customers are responsible for all shipping costs associated with an exchange — both the cost of returning the item and the cost of shipping the exchanged item back to you. When purchasing a return shipping label, please mark the package as a "return" to avoid unnecessary customs charges. Any taxes, duties, or customs fees incurred remain the responsibility of the sender.
Processing time
Please allow 7–10 business days from the date we receive your return for our team to process your exchange. You will receive a confirmation email with tracking information once your exchange has been shipped.
Need help? If you have any questions or need to update your shipping address, please email us at flaws.bangkok@gmail.com and wait for our confirmation before sending anything back.
Duties & Customs
Most customs and import duties are levied once a parcel reaches its destination country. Please be aware that as your order passes through customs, you may also be charged handling fees and taxes by your local authority.
All taxes, duties, and fees associated with your order are the responsibility of the customer. This applies to retail and wholesale customers alike. We have no control over these charges and are unable to estimate the cost, as customs policies and import duties vary greatly by country. We recommend checking with your local customs office before placing your order to avoid any unexpected charges.
Please note that for orders shipped to Brazil, India, Israel, New Zealand, Malaysia, and Indonesia, duties and customs fees may be applied differently — we recommend confirming the current import regulations with your local customs authority prior to ordering.
Any package refused by the recipient will be considered abandoned. No refund or exchange will be issued for refused parcels.
Customer Service
Our customer service hours are Monday–Saturday, 9am–6pm ICT. As a small business, we kindly ask that you allow 24–48 hours for a response.
For general enquiries such as sizing and product availability, you're welcome to reach us via Instagram DM. For anything related to shipments, exchanges, or custom orders, please email us at flaws.bangkok@gmail.com
Our goal is to provide personal, attentive service and get back to you as quickly as possible.
